© Waldviertel Tourismus, Robert Herbst
Booking & Payment
Frequently Asked Questions
Are you planning a break at the Schwarz Alm Zwettl, or are you currently staying with us? Here you’ll find answers to the most important questions about booking, getting here and your stay. And if anything is still unclear, our receptionists will be happy to help you in person at any time!
PLEASE NOTE: Please be aware that, outside of the booking process, we will under no circumstances ask for your bank account or credit card details via digital channels (e.g. WhatsApp, text message, email), nor will we request any payments from you!
We recommend that, when receiving emails, phone calls, WhatsApp messages etc. relating to your booking, you always check the sender’s details carefully; do not click on links or open attachments without verifying them first; do not enter passwords, credit card or bank details via a link in an email; and, if in doubt, contact the hotel exclusively via the secure contact details provided.
At the Hotel Schwarz Alm Zwettl, we accept cash, debit cards, Mastercard, Visa, American Express and Diners Club.
Yes, of course, at the Hotel Schwarz Alm Zwettl we can also issue your invoice in a company’s name.
No, private guests staying at our Hotel Schwarz Alm Zwettl can cancel free of charge up to 14 days before arrival; after that, the standard cancellation policy applies.
No, a deposit is not required at the Hotel Schwarz Alm Zwettl.
Yes, here at the Hotel Schwarz Alm Zwettl we offer a wide range of relaxing and special packages:
- Summer retreat
- Relaxed Monday
- Unforgettable Alm night
- Alpine sniffing
- Indulgence and Wellness in the Waldviertel
- Beery Alm days
- Alm time-out with summer barbecue (only 5 times a year!)
- Almrausch & herbal scent
- Discover the power of nature
- A wonderful autumn break
- Winter wellness (bookable during the winter months)
- Yoga and sauna break (takes place 1–2 times a year)
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